Terms of Service

1. Acceptance

These Terms of Service (“Terms”) govern your access to and use of Clevera’s websites, apps, and services (“Service”). By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent you have authority to bind that organization. If you have a separate signed agreement with us, that agreement controls to the extent of conflict.

2. Eligibility & Accounts

• You must be at least 13 years old to use the Service.
• Provide accurate account information and keep credentials secure. You’re responsible for all activity under your account.
• We may verify email ownership and may suspend accounts that violate these Terms.

3. Your Content & Licenses

“Content” means any recordings, uploads, scripts, captions, data, and materials you submit to the Service and the outputs generated for you. You retain ownership of your Content.

• License to operate the Service: You grant us a worldwide, non-exclusive license to host, process, transcode, analyze, and deliver your Content solely to provide the Service and related support.
• Customer responsibilities: You represent you have all rights to submit Content; it doesn’t infringe others’ rights or laws; and you’ll obtain any third-party consents required (e.g., for voices, images, personal data).
• No training use: We do not use your Content to train foundation models unless you explicitly opt in.

4. Service IP & License to You

Clevera, including software, UI, documentation, templates, models, and brand elements, is owned by us or our licensors and is protected by IP laws. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may provide feedback; we may use it without restriction.

5. AI Features & Outputs

• AI outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before use.
• Where we use third-party AI/TTS vendors, we transmit only what’s necessary to produce requested outputs and configure vendors not to retain or train on your Content where such controls exist.
• You won’t use outputs to create misleading or harmful content, or to violate laws or rights of others.

6. Acceptable Use

• No illegal, infringing, hateful, harassing, or privacy-invasive content.
• No attempts to reverse engineer, disrupt, or overload the Service.
• No unauthorized scraping, automated account creation, or reselling without our consent.
• No sensitive regulated data (e.g., health data subject to HIPAA) unless we’ve agreed in writing.

7. Privacy, DPA & Security

Your use of the Service is subject to our Privacy Policy. For processing of personal data on your behalf, our Data Processing Addendum (DPA) applies. We implement administrative, technical, and organizational measures to protect data, including encryption in transit/at rest, access controls, audit logging for critical systems, and incident response.

8. Third-Party Services

The Service integrates third-party services (e.g., hosting, payments, analytics, AI/TTS). Your use of third-party services may be subject to their terms and policies. We aren’t responsible for third-party services we don’t control.

9. Fees, Billing & Taxes

• Subscriptions: Plans bill in advance and renew automatically unless canceled per your plan terms.
• Payments: Processed by our payment provider (Lemon Squeezy). You authorize recurring charges and agree to keep a valid payment method on file.
• Usage-based metrics: Certain features may be billed by measured usage (tracked via OpenMeter). Usage records are the basis for invoicing.
• Taxes & changes: Fees exclude taxes; you’re responsible for applicable taxes. We may change prices or metrics with prior notice for the next term.
• Refunds: Except where required by law or stated otherwise, fees are non-refundable.

10. Trials, Betas & Free Features

Trials and beta features are provided “as is,” may be modified or discontinued at any time, and may be subject to additional terms. They are not covered by any uptime or support commitments.

11. Confidentiality

Each party may access the other’s non-public information. The receiving party will use it only to provide or receive the Service and will protect it with at least reasonable care. This doesn’t apply to information that is public, already known, independently developed, or rightfully obtained from a third party.

12. Publicity

We may identify your organization as a customer (name and logo) in our website and marketing, consistent with your brand guidelines, unless you opt out by emailing team@clevera.ai.

13. Suspension & Termination

• We may suspend or terminate access for breaches of these Terms, legal risk, non-payment, or to protect the Service.
• You may cancel at any time; termination takes effect at the end of the current billing period unless your order states otherwise.
• Upon termination, your license ends and we will delete Customer Content per our retention policy.

14. Warranties & Disclaimers

• We will provide the Service in a professional manner consistent with industry standards.
• Except as expressly stated, the Service is provided “as is” and “as available.” We disclaim implied warranties (merchantability, fitness, non-infringement) to the maximum extent permitted by law.

15. Indemnities

• By you: You will defend and indemnify us from third-party claims arising from your Content, your use of the Service in violation of law or these Terms, or any combination of outputs with materials not provided by us.
• By us: We will defend and indemnify you against third-party claims that the Service (as provided by us) infringes IP rights, and we may (at our option) modify the Service, procure rights, or terminate access with a pro-rated refund. We have no obligation for claims due to your Content, unauthorized modifications, or use after notice of alleged infringement.

16. Limitation of Liability

• No consequential damages: Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits/revenue, even if advised of the possibility.
• Cap: Each party’s aggregate liability under these Terms is limited to the amounts paid or payable by you to us for the Service in the 12 months before the event giving rise to liability.
• These limits don’t apply to amounts owed under indemnities for IP infringement, your payment obligations, or liability that cannot be excluded by law.

17. Changes to Service/Terms

We may update the Service and these Terms from time to time. If a change is material, we’ll provide reasonable notice. Continued use after changes become effective constitutes acceptance.

18. Governing Law & Disputes

These Terms are governed by the laws of England and Wales, excluding conflict-of-law rules. The courts of England and Wales have exclusive jurisdiction, and venue will be in London. If local law mandates a different forum for you as a consumer, that law controls.

19. Export & Sanctions

You represent you are not subject to embargoes or sanctions and will not use the Service in violation of export control or sanctions laws.

20. Miscellaneous

• Assignment: You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Neither party is liable for delays or failures due to events beyond reasonable control.
• Notices: We may provide notices via the Service, email, or your account contact.
• Severability; Waiver: If a provision is unenforceable, the remainder stays in effect. Failure to enforce isn’t a waiver.
• Order of precedence: If you have a signed order form or master agreement with us, it prevails over these online Terms in case of conflict.

21. Contact